Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the SambaSlots website, located at sambaslots1.co.uk (“the Service,” “we,” “us,” or “our”).
1.2 By registering an account, accessing, or using any part of the Service, you agree to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.
1.3 If you do not agree with any part of these Terms, you must not use the Service.
2. Definitions
- Player/User/You: Any individual who registers or uses the Service.
- Account: Your personal profile created to access the Service.
- Games: All casino and wagering products offered on the platform.
- Operator: The company responsible for operating SambaSlots.
- Bonus: Any promotional offer including bonus funds, free spins, or other incentives.
3. Eligibility and Legal Compliance
3.1 You must be at least 18 years old or meet the minimum legal gambling age in the United Kingdom, whichever is higher, to use the Service.
3.2 It is your responsibility to ensure that online gambling is legal in your jurisdiction before using the Service.
3.3 Employees of the Operator, its affiliates, licensees, and their immediate family members are prohibited from creating accounts or participating in Games.
4. Account Registration and Security
4.1 Only one Account per person, household, IP address, or device is permitted.
4.2 You must provide accurate, complete, and current information during registration, including full name, residential address, date of birth, email, and payment details.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.
4.4 We may require you to verify your identity at any time by submitting documents such as a passport, utility bill, or proof of payment method.
4.5 Accounts found to contain false or misleading information will be suspended or closed, and any winnings forfeited.
5. Deposits and Funding
5.1 Deposits must be made using payment methods registered in your name.
5.2 Minimum and maximum deposit limits apply and are detailed in the Banking section of the website.
5.3 SambaSlots does not charge deposit fees, though your payment provider may.
5.4 We do not provide credit or loans; all funds deposited must be your own.
5.5 Unusual deposit patterns may lead to account review or suspension to comply with anti-money laundering regulations.
6. Withdrawals
6.1 Withdrawals will be returned to the original payment method where possible.
6.2 Withdrawal limits and processing times are outlined in the Banking section.
6.3 Withdrawal requests may require additional verification documentation.
6.4 We aim to process withdrawals promptly but are not liable for delays caused by third-party payment processors.
6.5 To withdraw your full balance and close your Account, please contact Customer Support.
7. Account Inactivity and Dormancy
7.1 Accounts inactive for six (6) consecutive months will be classified as dormant.
7.2 Dormant Accounts may incur a monthly inactivity fee, deducted from any remaining balance, after prior notification.
7.3 Accounts with zero balance may be closed after prolonged inactivity.
7.4 Reactivation of dormant accounts is possible by contacting Customer Support and completing any required verification.
8. Responsible Gambling
8.1 SambaSlots is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session limits, and self-exclusion options.
8.2 If you believe you may have a gambling problem, we encourage you to use these tools or contact our support team for assistance.
8.3 Additional support and resources are available via the BeGambleAware website.
9. Prohibited Conduct
- 9.1 You must not engage in fraudulent or collusive behaviour, including but not limited to:
- Money laundering or financing illegal activities
- Using bots, automated scripts, or software to manipulate Games
- Cheating or attempting to manipulate Game outcomes
- Creating multiple Accounts to abuse bonuses or promotions
- Using VPNs or proxies to circumvent geographic restrictions or identity verification
- 9.2 Accounts suspected of misconduct may be suspended or terminated and winnings withheld.
- 9.3 Sharing your Account or allowing others to play on your behalf is strictly prohibited.
10. Bonuses and Promotions
10.1 All bonuses and promotional offers are subject to specific terms and wagering requirements available on the Promotions page.
10.2 Bonus abuse, including multi-accounting and collusion, is prohibited and may result in bonus cancellation and account suspension.
10.3 Bonuses may have expiry dates and restrictions on eligible Games.
11. Fair Play and Game Integrity
11.1 All Games are provided by certified third-party suppliers and utilise Random Number Generators (RNGs) to ensure fairness.
11.2 We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.
12. Limitation of Liability
12.1 SambaSlots shall not be liable for any loss or damage arising from the use of the Service, including but not limited to technical failures, interruptions, or delays.
12.2 You accept that gambling involves risk and play at your own discretion.
12.3 Our maximum liability to you is limited to the amount of your last deposit.
12.4 We are not responsible for the content or security of external websites linked from the Service.
13. Privacy and Data Protection
13.1 Your personal data is collected, stored, and processed in accordance with our Privacy Policy and applicable UK data protection laws.
13.2 We implement industry-standard security measures to protect your information.
13.3 For more information, please review our Privacy Policy.
14. Intellectual Property
14.1 All content, trademarks, logos, and materials on the Service are owned by SambaSlots or its licensors.
14.2 You may not reproduce, modify, or distribute any content without prior written consent.
15. Complaints and Dispute Resolution
15.1 If you have a complaint, please contact Customer Support in the first instance.
15.2 We strive to resolve disputes promptly and fairly.
15.3 If unresolved, you may escalate complaints to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.4 All complaints must be submitted in writing.
16. Amendments
16.1 We reserve the right to update these Terms at any time.
16.2 Material changes will be notified to you via email or website notification.
16.3 Continued use of the Service after changes constitutes acceptance of the updated Terms.
16.4 You are responsible for reviewing these Terms periodically.
17. Contact Information
For assistance, please contact our Customer Support team:
- Email: [email protected]
- Live Chat: Available through the website interface
By registering and playing at SambaSlots, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
For information regarding safe gambling practices and support, please visit the UK Gambling Commission and BeGambleAware.
