Privacy Policy

Welcome to SambaSlots. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access or interact with our website sambaslots1.co.uk and related services. By using our platform, you consent to the practices described herein. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

SambaSlots operates as the data controller for your personal data. We are registered in the United Kingdom and fully comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). For questions or concerns about your privacy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal data to provide and improve our services, including but not limited to:

Full name
Email address
Telephone number
Date of birth and gender
Residential address
IP address and device information (such as browser type and operating system)
Account registration details and preferences
Deposit, withdrawal, and transaction history
Usage data, including how and when you use our services
Documents for identity verification and compliance with UK Gambling Commission requirements
Information from third-party sources to prevent fraud and ensure responsible gambling
Special category data (e.g., health or ethnicity) only if you voluntarily provide it

3. How We Use Your Data

Your personal information is used for the following purposes:

To create, manage, and operate your SambaSlots account
To verify your identity, age, and eligibility to use our services in compliance with UK gambling laws
To process deposits, withdrawals, and payments securely and efficiently
To comply with legal obligations, including anti-money laundering (AML) and responsible gambling regulations
To communicate important updates, changes to terms, or account notifications
To manage promotions, bonuses, and competitions where applicable
To personalise your experience and tailor content and offers to your preferences
To conduct data analysis and improve our services and website functionality
To detect, prevent, and investigate fraudulent or suspicious activities
To comply with requests from regulatory authorities such as the UK Gambling Commission

4. Legal Basis for Processing

We process your personal data lawfully under the UK GDPR and Data Protection Act 2018 on the following grounds:

Contractual necessity: To perform our contract with you, including account management and payment processing.
Legal obligation: To comply with UK gambling laws, AML regulations, and other statutory duties.
Legitimate interests: For fraud prevention, security, service improvement, and personalised marketing (where applicable).
Consent: For direct marketing communications and processing of special category data, where you have given explicit consent.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described or to comply with legal and regulatory requirements. Typically, we keep your data for up to five years following account closure or last activity, unless a longer retention period is required by law (for example, to support self-exclusion records or ongoing investigations).

6. Marketing Communications

With your explicit consent, we may send you marketing emails or messages about our products, services, and promotions. You may withdraw your consent or update your preferences at any time through your account settings or by using the unsubscribe link in our communications. We never share your marketing preferences with third parties without your permission.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure website functionality and security
Remember your preferences and settings
Analyse site traffic and user behaviour to improve performance
Deliver personalised advertisements in compliance with your consent

You can control cookie settings via your browser. Please note that disabling essential cookies may affect your ability to use certain features of our site.

8. Sharing and Transfers of Your Data

We may share your personal information with:

Service providers such as payment processors, software vendors, and customer support partners
Regulatory bodies including the UK Gambling Commission and law enforcement agencies
Fraud prevention and identity verification agencies
Affiliates and companies within the SambaSlots corporate group
Third parties you authorise us to share data with

If your data is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved under UK data protection law.

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments to maintain the confidentiality and integrity of your information.

10. Your Rights

Under UK data protection laws, you have the following rights concerning your personal data:

Right to be informed: To know how your data is used.
Right of access: To obtain a copy of your personal data.
Right to rectification: To correct inaccurate or incomplete data.
Right to erasure: To request deletion of your data in certain circumstances.
Right to restrict processing: To limit how your data is used.
Right to data portability: To receive your data in a structured, machine-readable format.
Right to object: To object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: At any time, without affecting prior lawful processing.
Right not to be subject to automated decision-making: Including profiling with legal or significant effects.

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of SambaSlots after updates constitutes acceptance of the revised policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. Visit the ICO website for more information:

Thank you for trusting SambaSlots with your data. We are committed to protecting your privacy and providing a safe and enjoyable gaming experience.